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Sales

 

We invite you to contact us. Whether you are interested in buying a new system, or have an existing system and wish to upgrade, please do not hesitate to be in touch. Orb has a dedicated sales force, staffed by a committed team of professionals waiting to assist you. You can send us an email by filling in the contact form. Or you can call us toll free on 1800 3010 1650 (outside India please call +91 9900520505).

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After-Sales Service

AFTER-SALES SERVICE

Orb’s primary concern is with the customer’s experience of solar energy. Key to that is a quality product, and skilled installation. But beyond the product and the installation, solar systems benefit from reliable after-sales service. That is why Orb provides three free preventative maintenance visits in the first year to ensure the system is working optimally.

 

If a customer requires after-sales service to rectify a fault, they can visit our nearest branch, or call our toll free number 1800 3010 1650 or email customercare@orbenergy.com; an Orb technician will visit within 48 hours of a complaint.

 

If the system requires additional spare parts, or repair, we will endeavour to fix the fault within 7 days. In addition, Orb offers customers who have bought directly from its branch network a chance to buy an annual maintenance contract (AMC). Customers can buy on a yearly basis, or they can also buy a 4-year AMC at the time of purchase. Since the first year is provided free, customers get a 4+1 AMC – for a total of 5 years. Orb’s AMC includes free call-out whenever required and free preventative maintenance visits. Parts are extra.

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Branch Network

BRANCH NETWORK

Orb is unique among solar companies in having such an extensive network of branches. Orb has 130 branches in 9 states of India (Karnataka, Kerala, Andhra Pradesh, Maharashtra, Tamil Nadu, Telangana, Haryana, Uttar Pradesh and Bihar) that provide our customers with a one-stop shop for solar products, installation, and after-sales service. Please contact our customer care team on 1800 3010 1650, or write to customercare@orbenergy.com to know the contact details of your nearest Orb Energy branch. We will be happy to assist you.

Jobs

JOB OPENINGS

Please see below for available job openings at Orb Energy. Click on the link to see the relevant job description. Then, enter your details in the contact form, and submit, to express your interest in working with us.

 

Exports – Asia
General Manager – Exports (Asia)

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Channel Partners

CHANNEL PARTNERS

Orb’s channel partners work out of their own establishments, and sell Orb’s products in addition to their existing business and product lines. If you are interested in joining the growing community of Orb channel partners, enter your details here.

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Franchisees

FRANCHISEES

Become a franchisee of Orb Energy. A franchisee runs a branded Orb Energy branch according to the same standard operating procedures as a branch run directly by Orb Energy. A franchisee only sells Orb Energy’s products, and must devote 100% of their time to the franchise. It is not an easy undertaking, but it is ultimately rewarding. Please enter your details, in the contact form, and submit, to express your interest in working with us.

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